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Frequently Asked Questions
Find quick answers about ordering, quotations, files, production, delivery, payments, changes, and support. This page is designed to help customers understand how Zeejprint works before and after placing an order.
What this page helps with
- Understand the order and quotation process before you buy.
- Check file, production, delivery, and payment related questions.
- Know what to do if you need support, changes and help with an issue.
Common Questions
We grouped the most common questions into simple sections so customers can find answers faster. These FAQs should guide the customer, reduce confusion, and build confidence before ordering.
Order
How do I place an order online?
You can place an order by selecting the product you want and
uploading your artwork. If you need any assistance, please contact our support
team. Please note that we do not currently offer an online design tool.
What file formats do you accept for printing?
We accept high-resolution PDF files only. Please make sure
your files are in CMYK color mode and have a minimum resolution of 300 DPI for
the best printing quality.
Can you help me design my print materials?
Yes, we offer professional design services for a fee. Please
contact our support team to discuss your design needs and get a quote.
Do you provide proofs before printing?
We provide digital proofs upon request. Please contact our support team to arrange for proofing services.
How can I track my order?
You can track your order through your personal account on our website once it has been shipped.
Can I change or cancel my order after placing it?
Please contact our support team as soon as possible to check if your order can be modified or canceled before production begins.
What if my printed products arrive damaged or incorrect?
Please contact us within 24 hours of receiving your order and provide photos of the issue. Most orders arrive without damage, but we will assist you if there is a problem.
Is my artwork safe and confidential?
Absolutely. We handle all customer files with strict confidentiality and never share your designs with third parties.
What are your file upload requirements?
Please upload files with a minimum resolution of 300 DPI, in CMYK color mode, and include bleed areas if applicable.
Can you print custom sizes and special materials?
Yes, we offer custom sizes and a variety of specialty papers and finishes. Please contact us to discuss your specific needs.
How do I prepare my files for printing?
Make sure your files are in PDF format, with the correct dimensions, include bleed and crop marks, and use high-resolution images and embedded fonts.
Can I reorder previous prints?
Yes, you can easily reorder as long as your original files are saved in our system.
What should I do if I'm not satisfied with my order?
Customer satisfaction is very important to us. Please contact us immediately with details and photos of the issue, and we will work to resolve it promptly.
Delivery
What shipping options do you offer?
We offer standard shipping and RedBox delivery options. Shipping fees and delivery times depend on your location and order size.
Payment
What payment methods do you accept?
We accept credit cards and STC Pay for payments.
Important Note
This FAQ page is intended to guide customers in a simple and practical way. Final order handling, production timing, pricing, delivery options, and support scope may vary depending on the product, branch capability, city, artwork readiness, and approved order details.
Still Need Help?
Some questions are easier to answer after understanding your exact product, quantity, artwork, timeline, and delivery location.
Contact Sales
Best for quotations, business orders, custom jobs, and product guidance before ordering.
Talk to SalesRequest a Visit
Useful for companies that need in-person discussion, sampling and branding-related planning.
Request NowVideo Order
Helpful when you want a guided ordering process without visiting a branch in person.
Start Video OrderGet a Quote
Best for customized products, larger quantities and jobs that need special specifications.
Request a QuoteReady to move ahead?
Start your order online, request a quote and contact Zeejprint for help with your next print, branding, packaging and business materials requirement.